Wild Rose Florist

Wild Rose Florist - Frequently Asked Questions

Wild Rose Florist is proud of its ability to deliver high quality products and services at an average of 30% less than most competitors. On top of this, Wild Rose Florist has ongoing specials that can reduce cost even further, with the same quality of product you expect from your florist.

What are the delivery areas and costs?
Wild Rose Florist delivers to all suburbs in Melbourne, Victoria, Australia, including hospitals, homes and workplaces.

Order deliveries can be arranged and delivered during our opening hours of Monday to Friday 8am to 7pm and Saturday 8.30am to 3pm. Same day delivery is available for no extra cost if ordered before 2pm. Currently all our prices include delivery charges. Deliveries to Essendon are "Free" So for all orders to Essendon, the total quoted web site price is provided in flower value.

What are your guarantees/warranty?
Wild Rose Guarantees that all floral products are fresh daily and of premium quality. If any product is delivered in poor condition or deemed faulty, a full replacement will be offered and delivered at our cost. Recipient must notify Wild Rose Florist within 24hrs of delivery. Replacement will not be offered on flowers where they have been placed inappropriately or the flower care instructions provided by us have not been followed.

What is your return and refunds policy?
Refunds will be offered on orders cancelled no less than 24hrs prior to arranged delivery date. Orders cancelled with less than 24hrs notice will attract a $10.00 handling charge and the balance of any payment will be treated as a credit note to be used for future purchases.   

Can I order from outside of Australia?
Yes, Wild Rose Florist is happy to take orders from International customers who can contact us via email "Contact Us" or via phone on +61 3 9337 4830. We can even send you a photo of the flowers or gift you have arranged so you know exactly what was received.

What is the best way to care for my flowers?
To assist your flowers to arrive in peak condition, all of our arrangements go out with flower care cards attached, they are all wet packed to maintain freshness during transit. Further care instructions include: Boxed Flower Arrangements: Remove cellophane wrap so the flowers can breath, be sure to check the water bowl is full, if not, top up as required. Continue to top the water bowl up every couple of days. Placement is important in assisting "Cut Flowers" to achieve there full lifespan. Try to select a naturally cool place with filtered light to display your flowers,