Is Wild Rose Florist a “Genuine Retail Florist”?
YES, We have over twenty years experience in the florist industry,our store is located at 35 Rose street Essendon, Victoria, Australia 3040. We welcome all our customers to drop in and say hi. All the floral arrangements displayed on our website are designed and created by our fully qualified staff. When you place an order through Wild Rose Florist, you can be certain that your order is made fresh on the day, using premium quality flowers and then delivered by our specialised couriers according to your instructions.
How does Wild Rose Florist’s prices compare to other florists in Melbourne?
Wild Rose Florist is proud of its ability to deliver high quality products and services at an average of 30% less than most competitors. On top of this, Wild Rose Florist has ongoing specials that can reduce cost even further, with the same quality of product you expect from your florist.
Is your online payment system secure?
YES, we use PayPal for our online transactions, PayPal is considered one of the most secure online systems in the world. We do not collect or have access to your credit card details, or PayPal account details. We are notified by our website as soon as you place your order and then notified by PayPal as soon as your payment has been successful. If you have any concerns or questions after you have completed checkout , please send us an email or phone us on +61 3 9337 4830 and we will attend to your inquiry straight away.
Do I have to pay online?
No, we offer online payment as a convenience for those that prefer to use it, our customers are more than welcome to pay over the phone at time of order. You are welcome to call us anytime during our normal trading hours or you may email us with your contact details and we are happy to call you to arrange your order and payment.
What are the delivery areas and costs?
Wild Rose Florist delivers to all suburbs in Melbourne, Victoria, Australia, including hospitals, homes and workplaces. Most of our product prices include delivery, if a particular price does not include delivery, you will see “Plus Delivery” noted next to the price.
Order deliveries can be arranged and delivered during our opening hours of Monday to Friday 8am to 7pm and Saturday 8.30am to 3pm. Same day delivery is available for no extra cost if ordered before 2pm. Deliveries to Essendon are “Free” So for all orders to Essendon, the total quoted web site price is provided in flower value.
What are your guarantees/warranty?
Wild Rose Guarantees that all floral products are fresh daily and of premium quality. If any product is delivered in poor condition or deemed faulty, a full replacement will be offered and delivered at our cost. Recipient must notify Wild Rose Florist within 24hrs of delivery. Replacement will not be offered on flowers where they have been placed inappropriately or the flower care instructions provided by us have not been followed.
What is your return and refunds policy?
Refunds will be offered on orders cancelled no less than 24hrs prior to arranged delivery date. Orders cancelled with less than 24hrs notice will attract a $10.00 handling charge and the balance of any payment will be treated as a credit note to be used for future purchases. Orders that have already been made and have left our premises can not be cancelled or refunded.
What are your trading hours
We are open six days a week. Monday to Friday 8.00 am to 7.00 pm. Saturday 8.30 am to 3.00 pm. We are closed on Sundays (Excluding Mothers Day) and Public holidays.
Can I order from outside of Australia?
Yes, Wild Rose Florist is happy to take orders from International customers who can contact us via email“Contact Us” or via phone on +61 3 9337 4830. We can even send you a photo of the flowers or gift you have arranged so you know exactly what was received. If you contact us via email and wish for us to call you, we are happy to do so. Please remember to include your contact number in your email.
What is the best way to care for my flowers?
To assist your flowers to arrive in peak condition, all of our arrangements go out with flower care cards attached, they are all wet packed to maintain freshness during transit. Further care instructions include:Boxed Flower Arrangements: Remove cellophane wrap so the flowers can breathe, be sure to check the water bowl is full, if not, top up as required. Continue to top the water bowl up every couple of days. Placement is important in assisting “Cut Flowers” to achieve their full lifespan. Try to select a naturally cool place with filtered light to display your flowers. Bouquets: Remove the cellophane wrap to allow flowers to breathe, fill appropriate sized vase with water and add the contents of the “complimentary” flower food packet that was attached to the wrapping of your bouquet. Top up vase water as required, totally change vase water every three days. Placement is important in assisting “Cut Flowers” to achieve their full lifespan.
